ETHRA’s mission is to help people improve their quality of life and maintain their independence.

As a public, non-profit agency, ETHRA has operated transportation programs since the mid 1970s. Approximately 100 vehicles are now on the road every day helping individuals access community and health services. Drivers travel throughout the region and clock over three million miles a year. Public and medical transportation are essential to help thriving, active communities.

ETHRA is one of nine HRAs organized under The Tennessee Human Resource Agency Act of 1973. The Agency is locally governed and works in partnership with communities, local officials, government programs and businesses. Corporate offices are headquartered in Knox County with satellite offices throughout the region. Approximately 400 staff work throughout the region.

Hours of Operation

ETHRA Public Transit operates Monday through Friday from 8 a.m. to 4:30 p.m. Customers should call three business days in advance. ETHRA Buses do not operate on Saturdays, Sundays, New Year’s Day, MLK Holiday, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, or Christmas Eve & Day or other training dates.

ETHRA Public Transit is committed to maintaining an environment free of discrimination. No persons in the United States shall, on the grounds of race, color, age, sex, disability or national origin be excluded from participation, be denied the benefit of, or be subjected to discrimination under a program or activity receiving federal financial assistance from the Department of Transportation.


Americans with Disabilities Act (ADA)

Titles II and III of the Americans with Disabilities Act of 1990 (ADA) provide that no entity shall discriminate against an individual with a disability in connection with the provision of transportation service.

If you have a concern or complaint related to the Americans with Disabilities Act please complete the form below, or contact our call center at 1-800-232-1565.  With other complaints, concerns or inquires please call our call center at 1-800-232-1565.

ADA Coordinator

Gina McAlpin
9111 Cross Park Dr. Suite D-100
Knoxville TN 37923


TTY Line available at 1-800-848-0298. 

* Required

Discrimination Complaint for PDF

Funding for this Service

This project is funded by the Federal Transit Administration, Tennessee Department of Transportation, contract revenues, and fares.


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